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Q: Is it safe to enter my credit card number on your website?
A: Chef Tom will NEVER sell or give your information to any other
person or company. Any email or credit card information is for our use only.
Q: What are your terms of sale?
A: Payment by Paypal or
credit card - Mastercard,
Visa, Discover or American Express. New York residents will be charged 8.75% sales tax.
Q: What is a shopping cart?
A: Just like a real shopping cart in you neighborhood grocery store, our
shopping cart electronically remembers the quantity and total amount of your
purchase at any given time. When you are ready to place your order simply click
on Checkout and you may finalize your order.
Q: What is your refund policy?
A: If you are not completely
satisfied with your purchase you may
return items
within 30 days for a full refund.
Q: Do you ship Internationally?
A: No, not at this time.
Q: What are your shipping terms?
A: All items will be mailed via UPS. Insurance and alternative
methods of shipping are available upon request for an additional charge.
Q: What are your shipping methods?
A: We ship via UPS postal
service.
Q: I just purchased some things from you and I have a question, what should I
do?
A: Simply e-mail us by and we will get back to you as soon as possible.
Q: I have problems with your website, who do I contact?
A: Please contact our webmaster by visiting our contact page and filling out
the form.
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